Frequently Asked Questions

FAQs of Touch Screen Mini Stylus Flag Pens/Banner Pens/Scroll Pens

  • Posted on: 23 October 2012
  • By: bayfan

1. What's the price for touch screen mini stylus flag pen? Do you have price list for all the pen models?

Check price here.

2.What is DHL express frieght? 

Prices  already include DHL express to your door. No set up charge. All cost is included. No hidden fees.

3. What's your delivery time?

I am not able to pay for my order with paypal.

  • Posted on: 12 August 2011
  • By: bayfan

Q: I am not able to pay for my order with paypal.  For some reason it tells me this is not working.  Is there another solution?

 A:        You just place order instand of checkout with paypal. (Choose palce order for payment information, and write down your purchace order number[any number you want]) 

       And make payment directly to our paypal account. (We will email you, after contact)

Flag Pen artwork designing instructions

  • Posted on: 13 July 2011
  • By: bayfan

Flag Pen / Scroll pen artwork designing instructions

First, your artwork shall be curved. Artworks shall have 300dpi to ensure good printing quality.

Note:: Different pen models/styles may have different requirement of artwork size. Please contact us if you have any queries.

For example of HSBANNER-9

[Flag Pens] :: Confirmations before production

  • Posted on: 13 July 2011
  • By: bayfan

After order confirmed, details of pen to be confirmed before production:

Part I: Order quantity larger than 10,000pcs (include 10,000pcs)
1. Barrel color. Choose at:
 flag pens barrel color, banner pens banner color, scroll pens barrel color
Can be customized based on pantone  color see at http://scrollpen.net/index/pantone/

Sample policy for flag pens.

  • Posted on: 13 July 2011
  • By: bayfan

Sample policy for flag pens.

First of all, if your order quantity is not huge, we strongly suggest you to confirm by pictures as most of our clients did. But we do send real samples based on following terms.

Part I. Sample without customised print.

1. Samples of scroll pen are with a small charge. Sample cost of each flag pen is USD2.5/PC . 

2. Express freight shall be paid by client. You can give us your DHL account number. Or order Fedex/TNT/UPS in your side to take scroll pen sample at our office.